As co-founder in 2001 of Make Your Point , Francesca has developed and facilitated training programs in effective communication and international negotiations for a variety of government agencies within Australia and overseas. She has a Bachelor (Hons) degree from the Australian National University, the Certificate IV in training and assessment and holds the Australian Institute of Company Directors diploma. She speaks German, Indonesian and some Russian. Francesca is adjunct associate professor at the University of Canberra and also a full member of the Professional Historians Association (NSW & ACT), the Australian Society of Authors and the Canberra Society of Editors. From 2007 to 2012 Francesca was manager, then general manager, research at the National Centre for Vocational and Education Research (NCVER). She is a former Australian diplomat, who served in Jakarta, Moscow and Berlin, as well as private secretary to the Minister for Foreign Affairs. She also worked as a senior official in the then Australian Agency for International Development. From 2002 to 2004 she was executive director of Adult Learning Australia.